Description

Position:                    Lead Network Specialist

Department:               Global Services

 

The Lead Network Specialist is primarily focused on working escalated tickets, and reporting issues with the network. The LNS must be able to work on a variety of hardware and software related issues in a timely manner. This individual has to be able to work under pressure to provide quick solutions for the Clients, and needs to demonstrate an exceptional knowledge of all company products and services, providing their support. The Lead Network Specialist is the highest level of escalations within the support structure.

 

Key Responsibilities:

 

  • Working on and resolving or escalating tickets escalated to ticket bins, according to company policy.
  • Submitting Gforge tickets to correct discovered bugs in products.
  • Working with onsite technicians to resolve network issues.
  • Thinking outside of the box to quickly come up with solutions to complex network issues.
  • Informing Managers about customer related incidents.
  • Communicating with clients and client facing departments for escalated issues.
  • Following current company policies and procedures.
  • Available to work on a 24/7/365 shift work basis.
  • Co-operating within the team to ensure tickets and calls are addressed in timely manner.
  • Working on various other duties, as requested by Managers.
  • Making sure all Guest-tek services and support are provided properly.
  • Taking additional trainings as requested.
  • Work on escalated issues from Support team.
  • Assist with the provision of training and documentation when needed.

Personal Attributes:

 

  • Ability to work under pressure.
  • Must have very good work ethic.
  • Must have excellent written / oral communications, and problem solving skills.
  • A positive “can do” attitude and customer focused approach that will enable to deal with challenging situations with integrity, empathy and sincerity.
  • Must show knowledge about latest technology in use.
  • Must have a desire to learn.

Qualifications

Qualifications:

 

  • Must have 12 months’ work experience in a Senior Network Specialist role.
  • CCNA (or any other IT certification) is an asset.
  • Linux experience a plus.
  • Firewall experience (Juniper, ASA) desired.
  • Available to cover shifts supporting a 24/7/365 operation.
  • Extraordinary level of strategic thinking, strong communication skills, and understanding of the business supported.
  • Must demonstrate superior knowledge of all Guest-tek and iBahn product lines and services.
  • Must demonstrate superior troubleshooting skills.
  • Must demonstrate strong knowledge of the latest company policies.

GuestTek Interactive Entertainment Ltd

Company
GuestTek Interactive Entertainment Ltd
Company Type
Publicly Traded
Company Size
201-500 employees
Location
Calgary, AB, CA
Category
Information Services & Technology
Industry
Telecom & Wireless
Company Website
GuestTek Interactive Entertainment Ltd
Company Jobs
Jobs at GuestTek Interactive Entertainment Ltd